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Guaranteed Christmas Delivery Conditions
Christmas Delivery cut-off period
To ensure that your purchase arrives before Christmas, orders must be received before the cut off time below
Midnight Monday 21st December for all customers in the United Kingdom
9am (GMT) Friday 18th December for all customers in Europe
Midnight (GMT) Sunday 13th December for the customers in the Rest of the World
We will still continue to ship orders to all regions after these dates but cannot guarantee delivery in time for Christmas. We also cannot take responsibility for delays to customs clearance timings (if applicable) in specific regions.
Extended Christmas Returns
For Christmas gifts purchased after November 30 2020, customers will have up until Jan 15 2021 to request a return. Returns must reach us by Friday, Jan 22 2021.
Please visit our Delivery and Returns page and carefully read the full Terms and Conditions that must be adhered to in order to successfully return a product without problems.
Customer Service
Our office opening hours during the Christmas period as follows:
- 24th December 2020: Open until Midday
- 25th - 28th December 2020: Offices are closed
- 29th to 31st December 2020: Email Support Only
-1st of January 2021 – Offices are closed
-4th of January 2021 – Normal business hours resume.
During the aforementioned dates, it will take us a little longer than usual to get back to you, however, we will aim to respond to all queries as soon as we can.
Your patience and understanding are greatly appreciated.
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